This data protection notice provides information on how we use personal data relating to our prospective and existing clients and LSPs (Language Service Providers/Interpreters) our partners and other individuals we do business with.
This policy applies where we are acting as data processor or controller with respect to the personal data of our website visitors and service. We would ask you to provide information by which you can be identified when using this website or our services. Be rest assured that it will only be used in accordance with this Privacy Policy Statement.
If and when our data practices change, we will notify you and the local data authority where required by law of the changes. We encourage you to check this page frequently.
WHAT TYPE OF PERSONAL DATA WILL INSIGNLANGUAGE COLLECT ABOUT ME?
We may collect the following information:
- Personal details
- Contact details and preferences
- Payment details
- Family
- Photographic ID
- Client details
- Details of complaints
- Financial details
- Education and employment details
- Criminal records
- Usage data
- IP address
- Geographical location
- Browser
- Type and version
- Operating system
Details may include name, contact details, membership ID numbers, nationality, date of birth, dates of affiliation, membership or fellowship, and details of exam sessions, including course results, payments, queries and complaints.
HOW WILL INSIGNLANGUAGE COLLECT THE INFORMATION
We will collect data directly from you (for example from registration forms, change of details forms, at fairs and events and via our website) and will create data internally for instance when we assign you an InSignLanguageID or determine examination results.
WHAT WE DO WITH THE INFORMATION WE GATHER?
We require this information to:
- Provide our services to you
- Improve our services and the products we offer
- Communicate with you when needed
- Respond to all your enquiries appropriately
- We use it for internal record keeping
- To comply with the legal and regulatory obligations
- For reporting purposes
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
CONTROLLING PERSONAL INFORMATION
We will not sell or distribute your data or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information that fits in with your interests if you indicate that you wish to receive this.
We process information within the European Economic Area (EEA), but may also transfer data outside of EEA to our suppliers as part of our operations and service delivery
HOW DO I KEEP MY INFORMATION UP TO DATE AND ACCURATE?
Please note that it is your responsibility to inform us of any changes to your contact details and keep us informed of any up skills or qualifications you may acquire.
KEEPING AND DELETING YOUR PERSONAL DATA
Personal data that we process for any purpose or purposes will not be kept for longer than is deemed to be necessary and what is necessary depends on the specific circumstances.
WHAT RIGHTS DO I HAVE?
Individual’s rights are qualified. Meaning they may not have these rights at all times, or in all circumstances. Generally speaking, individual right will include:
- The right to access or obtain a copy of your information
- The right to correction or updating or erase your information
- The right to complain (to InSignLanguage)
- The right to be forgotten
- The right to withdraw any consent previously given
If you would like to exercise one of these rights please get in touch. You can email us hello@insignlanguage.co.uk and we will be happy to help.