How can we help you?
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Fees and service costs
We work with various clients, employed and self-employed individuals, companies and corporations and we offer both Face to Face and Video Relay Services, twelve hours a day from 8:00 to 20:00, seven days a week.
The fees for Video Relay are based on the number of minutes of VRI service which include a flat monthly commitment and a surplus charge on a sliding scale.
Face to Face Interpreting is based on time and a three-hour minimum charge is applied in accordance the National Union of British Sign Language Interpreters guidelines. (Nubsli)
If you would like more information, please email us at hello@insignlanguage.co.uk.
Whether you are a large organisation or simply a personal user, we will create a package that is just right for you. Get in touch! -
Using Access to Work Grant for our service
We assist in the process of applying for Access to Work Grants from Department of Work and Pensions. Our staff members have a wealth of knowledge in this area and are able to support clients going through this application process. We work with both employed and self-employed deaf clients to apply for this grant which will enable them to book Sign Language Interpreters for work related support empowering their independence.
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Who are our Interpreters?
Our interpreters are experienced professionals who are either Qualified RSLI interpreters or Trainee interpreters working toward qualification. Many have grown up with sign language as their first language.
All are registered with the appropriate boards. -
Are the Video Calls recorded?
Yes, as part of our aim is to deliver a high-quality service, we find it useful to record all calls and keep them for a minimum of six months. This helps us to improve our service. Recordings may also be reviewed in the event of a dispute. All recordings are subject to UK Data Protection law.
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What warranties do we provide?
We are GDPR compliant and take serious steps to ensure best practise. If you would like a copy of our GDPR policy, please get in touch at hello@insignlanguage.co.uk. We are more than happy to share!
If you have any questions or would like more information about our Video Relay Service, just email us at hello@insignlanguage.co.uk. We look forward to working with you!